The information below is a detailed outline of the proper procedure for starting and processing a claim.

Claim Procedure:

In the event of a mechanical breakdown, the claim procedure that you must follow to obtain proper coverage is as follows:

Get your vehicle to the nearest qualified repair facility, (we suggest getting it towed if engine or transmission trouble). Once the repair center has diagnosed the problem have the repair center contact our claims department to establish and open a claim. 

Once it has been determined a covered  listed component on the service contract has failed, an authorization number will be issued to the repair center as well as explaining exactly what is covered, what isn't covered under the service contract and the total amount authorized for the claim. 

Submitting the bill:

Once all authorized work is complete, you may submit the bill to our office for prompt payment.  The following information is required to be on the work order/receipt of work to insure proper credit for your claim:

Your First and last name, Your Vehicle Make, Model and Year, Mileage at the time of claim, the Vehicle Identification Number, and most importantly, the issued authorization number must clearly be marked on the bill in order to match your bill to your claim for payment

Payment of your claim:

Once your bill is received in our office it will be scheduled for payment by either check or direct deposit if the repair center is set up on our direct deposit program.

It does not make a difference of whom we pay for your claim.  We can either reimburse you for the amount authorized or the repair center if the repair center wishes to directly bill our company.  Please keep in mind the repair centers ARE NOT obligated to bill Eagle Warranty directly.

Claim Status and Detail:

If you should have any questions about your claim, how much was covered, what components were claimed to have failed (whether covered or not), what amounts were allowed for each component or the total amount of your claim authorized you use our online claims database to look up your individual claim or contact the manager of the claims department.